Advocacy Guidelines

An advocate is someone who helps you say what you want…”

Service user advocates undertake a specialized role in representing the service user’s interests. It is therefore desirable that nominated advocates be aware of the responsibilities inherent in the role.

What is Advocacy / who can be an advocate?
Advocacy is the process of standing alongside an individual who is disadvantaged, and speaking out on their behalf in a way that represents the best interests of that person. If a service user of Bethany Care has asked you to be their advocate, this means they would like you to act on their behalf. You may be a family member or friend of the person, or a member of an advocacy service. Service users and prospective advocates should be aware that interpreters cannot be used as advocates, as they have a distinct role to play in interpreting communication between two or more parties.

Responsibilities as a service user advocate
Being an advocate may mean your attendance or involvement could be required during assessments and reviews of the service user’s personalised plan, or should the service user want a representative to communicate or negotiate with us on his/her behalf regarding access to their personal information; lodging a complaint; or any issue related to our service performance. We ask our service users to complete a “Notification of Support Person/Advocate Form” when they wish to appoint or change their advocate. Service users are free to change their advocates whenever they wish, however, whenever a change occurs another nomination form is to be completed.


AdvocateAn advocate is a person who, with explicit authority, represents another person’s interests.
Informal AdvocateA friend or family member who is nominated by a service user as their personal advocate.
Systems AdvocateAn organisation or professional advocate who can act for a disadvantaged individual or group of individuals in an institutional setting.
Legal AdvocateA nominated advocate whose role has legal status, for example holding an Enduring Power of Attorney.


The role of an advocate explained

Advocacy may involve speaking, acting or writing on behalf of an individual (or group) who has limited ability to exercise his/her rights. Advocacy is a mechanism to facilitate service user rights, and you may be requested to support the service user in exercising his/her rights.


  • Examples are the rights:
  • to privacy and confidentiality
  • to respect and dignity
  • to quality services
  • to information to inform decision making
  • to choice and control
  • to resolution of complaints
  • to non-discrimination, and
  • to protection of legal and human rights and freedom from abuse and neglect.


Checklist for advocates


As an advocate of a service user we ask you to be aware of the following and to ensure that:


  • the service user has given written authority for you to act on his/her behalf
  • you inform us that you are acting as the service user’s advocate
  • you always act in the best interests of the service user
  • the service user is aware of any issues and developments in relation to the services they receive
  • the service user is kept informed of any developments in relation to the issue/s where you are representing their interests, and that any decisions will be made by the service user
  • you encourage the service user to provide feedback to you about the services they are receiving
  • you advise the service about any changes in service user circumstances and any concerns about changing service user needs
  • you are prepared to relinquish the role of advocate should the service user wish this
  • you avoid representing them in circumstances where there may be a conflict of interest, and
  • you do not act as an interpreter for the service user while acting in an advocacy role.